Shopping with us is simple! Free delivery – and 30 days return policy!
• FREE DELIVERY– your order is delivered to your door without any added costs.
• RETURN POLICY – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!
Payment – We only accept VISA and MasterCard. We do not take cheques.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.
Make things simple with pre-paid returns – The simplest way of returning items to us is by using the enclosed pre-paid returns label. Attach it to the parcel you wish to return and book for it to be picked up by. For information please contact UPS Customer Service www.ups.com. UPS will pick up your parcel at the agreed location. You do not need to pay at this stage for your return. The cost of return postage 15 USD, will instead be deducted during the refunding process. Remember to always retain your delivery note – where you will find all the essential information, including your return parcel number. If you don´t have a UPS pre-paid return label, please contact Gudrun Sjödén Customer Service on +46-8-505 280 30.
If you choose to return your parcel using a different method, then it is up to you to pay the return postage direct. This means you cannot use the pre-paid returns label if you return your parcel using a different method to UPS. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items.
The return address for those of you not using the pre-paid returns label:
Gudrun Sjödén Mail Order
Box 47 633
SE-117 94 Stockholm
For exchanges we pay the postage – provided that you use the pre-paid returns label. Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
Prices – Prices are shown in USD and include everything – including customs duties. Swedish VAT has been deducted. Local sales tax is the only additional charge. Prices are valid until the next collection comes out. The minimum order value is 75 USD. You can contact your local UPS depot once you have received your tracking number and ask them to confirm the “sales tax” that you will have to pay at delivery.
Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 2-4 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. It is important that you give us your mobile telephone number so that UPS can contact you before delivering.
Damage in transit – please report any visible damage directly to UPS.
Personal details – we are responsible for the details you give us about yourself and they are not used outside our company. You can contact us at any time to find out what details we have about you.
The Gudrun Sjödén Club – the customer club that gives you bonus points on all your purchases. As a member you can also enjoy special club offers and events.You can join the club by placing a single order for at least 75 USD by mail order or through our web shop. Please note that bonus points can only be awarded on purchases made in USA in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. When you shop your bonus points will be registered automatically via your customer number. You will collect bonus points during the calendar year and your reward will be sent out to you during January of the following year in the form of a bonus gift voucher. If you spend 750-1499 USD a year, you will receive a bonus gift voucher worth 50 USD. If you spend 1500 USD or more you will become a Gold member and receive a bonus gift voucher to the value of 100 USD.
Gudrun Sjödén Design AB,
Bolagsverket/Swedish Companies Registration Office number: 556193-8233,
Address: Box 47633, S-117 94 Stockholm, Sweden | Email: firstname.lastname@example.org | Tel: +46 8 50 52 80 30