TERMS AND CONDITIONS OF PURCHASE
Shopping with us is simple! Free delivery – and 30 days return policy!
Payment – We only accept VISA and MasterCard. We do not take cheques.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. The right to return is exercised by returning the goods. In the case of returns, a deduction may be made depending on the condition of the goods. If you choose to cancel your purchase, you are responsible for the cost of the return freight. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items. You may not return your parcel using COD.
Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund. Irrespective of the payment method, the refund will not cost you anything.
Gudrun Sjödén Mail Order
Box 47 633
SE-117 94 Stockholm
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
Prices – our prices include Swedish VAT and are valid until the next collection comes out. Deliveries of all orders within the EU are made in accordance with current EU regulations, in other words, including Swedish VAT. Customers outside the EU Please choose International shop outside EU. The minimum order value is €75.
Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 5-7 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed.
Damage in transit – please report any visible damage directly to the carrier.
Personal details – we are responsible for the details you give us about yourself and they are not used outside our company. You can contact us at any time to find out what details we have about you.
The Gudrun Sjödén Club – the customer club that gives you bonus points on all your purchases. As a member you can also enjoy special club offers and events. And you can join the club at any time.
Please note that bonus points can only be awarded on purchases made in the country in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. When you shop your bonus points will be registered automatically via your customer number. You will collect bonus points during the calendar year and your reward will be sent out to you during January of the following year in the form of a bonus gift voucher. If you spend €500-999 a year, you will receive a bonus gift voucher worth €30. If you spend €1,000 or more you will become a Gold member and receive a bonus gift voucher to the value of €70.