All the info you need about prices, delivery, and returns is here…
Prices – our prices include Swedish VAT and are valid until the next collection comes out. Deliveries of all orders within the EU are made in accordance with current EU regulations, in other words, including Swedish VAT. Customers outside the EU: Please choose International shop outside EU. The minimum order value is € 75.
Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 5-7 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. It is important that you give us your mobile telephone number so that UPS can contact you before delivering. You can also choose to have your parcel delivered by UPS Express delivery. This takes 1-2 days (after we have packaged your parcel) and costs €15. UPS does not deliver to Poboxes.
Damage in transit – please report any visible damage directly to the carrier.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items. You may not return your parcel using COD.
Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
Gudrun Sjödén Mail Order
Box 47 633
SE-117 94 Stockholm
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.