TERMS AND CONDITIONS OF PURCHASE
Shopping with us is simple! Free delivery and 30 days return policy!
Payment – We only accept VISA and MasterCard. We do not take cheques.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. The right to return is exercised by returning the goods. In the case of returns, a deduction may be made depending on the condition of the goods. If you choose to cancel your purchase, you are responsible for the cost of the return freight.
Make things simple with pre-paid returns – The simplest way of returning items to us is by using the enclosed pre-paid returns label. For exchanges, we pay the postage, provided that you use the pre-paid return label and return by UPS. You can of course still return items for refund or exchange using another method, but then it is up to you to pay the return postage direct (see Returning via another method below).
If you are returning items, the 10€ cost of return postage will be deducted during the refunding process except in the case of exchange or complaint.
Returning Via UPS – Attach the return label to your parcel and book for it to be collected by calling UPS Customer Services on 1 890 99 55 00. UPS will pick up your parcel at a location agreed with you. Remember to always retain your delivery note, where you will find all the essential information, including your return parcel number.
Returning via another method – You cannot use the UPS pre-paid return label and it is up to you to pay the return postage direct. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us, so please remember to keep your proof of posting when you are returning items.
The return address for those of you not using the pre-paid return label:
Gudrun Sjödén Mail Order
Pitreavie Business Park
Dunfermline KY11 8US
For exchanges we pay the postage – provided that you use the pre-paid returns label. Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund. Irrespective of the payment method, the refund will not cost you anything.
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
Prices – our prices include Swedish VAT and are valid until the next collection comes out. The minimum order value is €50. These prices are valid for purchases made in Ireland. For orders and delivery outside Ireland please contact our customer service department and we will help you. Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 5-7 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. UPS does not deliver to Poboxes. It is important that you give us your mobile telephone number so that UPS can contact you before delivering. You can also choose to have your parcel delivered by UPS Express This takes 1-2 days (after we have packaged your parcel) and costs 15€.
Damage in transit – please report any visible damage directly to UPS.
Personal details – we are responsible for the details you give us about yourself and they are not used outside our company. You can contact us at any time to find out what details we have about you
The Gudrun Sjödén Club – the customer club that gives you bonus points on all your purchases.
As a member you can also enjoy special club offers and events.
You can join the club at any time. Please note that bonus points can only be awarded on purchases made in the country in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. When you shop your bonus points will be registered automatically via your customer number. You will collect bonus points during the calendar year and your reward will be sent out to you during January of the following year in the form of a bonus gift voucher. If you spend €500-999 a year, you will receive a bonus gift voucher worth €30. If you spend €1,000 or more, you will become a Gold member and receive a bonus gift voucher to the value of €70.