All the info you need about prices, delivery, and returns is here…
Prices – our prices include Swedish VAT and are valid until the next collection comes out. The minimum order value is €50. These prices are valid for purchases made in Ireland. For orders and delivery outside Ireland please contact our customer service department and we will help you. Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 5-7 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. It is important that you give us your mobile telephone number so that UPS can contact you before delivering. You can also choose to have your parcel delivered by UPS Express delivery. This takes 1-2 days (after we have packaged your parcel) and costs €15. UPS does not deliver to Poboxes.
Damage in transit – please report any visible damage directly to UPS.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.
Make things simple with pre-paid returns – The simplest way of returning items to us is by using the enclosed pre-paid returns label. Attach it to the parcel you wish to return and book for it to be picked up by ringing UPS Customer Service on 1 890 99 55 00. UPS will pick up your parcel at the agreed location. You do not need to pay at this stage for your return. The cost of return postage (€10) will instead be deducted during the refunding process. Remember to always retain your delivery note – where you will find all the essential information, including your return parcel number. If you don´t have a UPS pre-paid return label, please contact Gudrun Sjödén Customer Service on +46 8 505 280 30.
If you choose to return your parcel using a different method, then it is up to you to pay the return postage direct. This means you cannot use the pre-paid returns label if you return your parcel using a different method to UPS. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items.
Return address for those of you not using the pre-paid returns label:
Gudrun Sjödén Mail Order
Pitreavie Business Park
Dunfermline KY11 8US
For exchanges we pay the postage – provided that you use the pre-paid returns label. Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.