Shopping with us is simple! Free delivery – and 30 days return policy!
• FREE DELIVERY – your order is delivered to your door without any added costs.
• RETURN POLICY – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!
• PRE-PAID RETURNS – which make things simple if you want to return or
• EXPRESS DELIVERY – get your order delivered to your door more quickly!
Payment – We only accept VISA and MasterCard. We do not take cheques.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.
Make things simple with pre-paid returns – The simplest way of returning items to us is by using the enclosed pre-paid returns label. Attach it to the parcel you wish to return and book for it to be picked up by ringing UPS Customer Service on 08457 877 877. UPS will pick up your parcel at the agreed location. You do not need to pay at this stage for your return. The cost of return postage, £7, will instead be deducted during the refunding process. Remember to always retain your delivery note – where you will find all the essential information, including your return parcel number. If you don´t have a UPS pre-paid return label, please contact Gudrun Sjödén Customer Service on 0800 056 9912.
If you choose to return your parcel using a different method, then it is up to you to pay the return postage direct. This means you cannot use the pre-paid returns label if you return your parcel using a different method to UPS. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items.
The return address for those of you not using the pre-paid returns label:
Gudrun Sjödén Mail Order
Pitreavie Business Park
Dunfermline KY11 8US
For exchanges we pay the postage – provided that you use the pre-paid returns label. Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
Prices – our prices include Swedish VAT and are valid until the next collection comes out. The minimum order value is £40. These prices are valid for purchases made in the United Kingdom. For orders and delivery outside the UK please contact our customer service department and we will help you. Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 5-7 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. It is important that you give us your mobile telephone number so that UPS can contact you before delivering. You can also choose to have your parcel delivered by UPS Express delivery. This takes 1-2 days (after we have packaged your parcel) and costs £15. If you want UPS Express delivery, please enter "express delivery" in the field "message to Mail order", or contact our customer service department on 0800 056 9912.
Damage in transit – please report any visible damage directly to UPS.
Personal details – we are responsible for the details you give us about yourself and they are not used outside our company. You can contact us at any time to find out what details we have about you.
The Gudrun Sjödén Club – the customer club that gives you bonus points on all your purchases. As a member you can also enjoy special club offers and events. You can join the club by placing a single order for at least £40 by mail order or through our webshop. Please note that bonus points can only be awarded on purchases made in the country in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. When you shop your bonus points will be registered automatically via your customer number. You will collect bonus points during the calendar year and your reward will be sent out to you during January of the following year in the form of a bonus gift voucher. If you spend £400-799 a year, you will receive a bonus gift voucher worth £25. If you spend £800 or more you will become a Gold member and receive a bonus gift voucher to the value of £55.
Gudrun Sjödén Design AB,
Bolagsverket/Swedish Companies Registration Office, registration number: 556193-8233,
Address: Box 47633, S-117 94 Stockholm, Sweden | Email: email@example.com | Tel: +46 8 50 52 80 00