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SHOPPING WITH GUDRUN
(TERMS AND CONDITIONS OF PURCHASE)
SHOPPING WITH US IS SIMPLE! FREE DELIVERY – AND 30 DAYS RETURN POLICY!
Gudrun Sjödén Mail Order
PO Box 29018
Dunfermline KY11 8YF, UK
Freephone: 0800 056 9912
Opening hours (CET): Mon-Fri 9am - 5.30 pm, Sat: 9am - 5pm.
PAYMENT – We only accept VISA and MasterCard. We do not take cheques.
EXCHANGES & RETURNS – We accept all exchanges and returns for a full 30 days. The right to return is exercised by returning the goods. In the case of returns, a deduction may be made depending on the condition of the goods. If you choose to cancel your purchase, you are responsible for the cost of the return freight.
MAKE RETURNS SIMPLE
The simplest way of returning items to us is by using the pre-paid return label. For exchanges, we pay the postage, provided that you use the pre-paid return label and return by UPS. You can of course still return items for refund or exchange using another method, but then it is up to you to pay the return postage direct (see Returning via another method below). If you are returning items, the £10 cost of return postage will be deducted during the refunding process except in the case of exchange or complaint.
Returning Via UPS – Attach the return label to your parcel and drop it off at your UPS access point or book for it to be collected by calling UPS Customer Services on 08457 877 877. UPS will pick up your parcel at a location agreed with you. Remember to always retain your delivery note, where you will find all the essential information, including your return parcel number.
Returning via another method – You cannot use the UPS pre-paid return label and it is up to you to pay the return postage direct. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us, so please remember to keep your proof of posting when you are returning items.
The return address for those of you not using the pre-paid return label:
Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund. Irrespective of the payment method, the refund will not cost you anything.
COMPLAINTS – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
PRICES – our prices include Swedish VAT and are valid until the next collection comes out. The minimum order value is £40. These prices are valid for purchases made in the United Kingdom. For orders and delivery outside the UK please contact our customer service department and we will help you. Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors. Some banks may charge a transaction fee for international purchases.
DELIVERY TIMES – normally delivery takes about 3-6 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered by UPS to your access point for free/direct to your door for £3. UPS does not deliver to P O Boxes. It is important that you give us your mobile telephone number so that UPS can contact you before delivering to your UPS access point or your door. You can also choose to have your parcel delivered by UPS Express. This takes 2-3 days (after we have packaged your parcel) and costs £7/UPS access point and £10/to your door.
DAMAGE IN TRANSIT – please report any visible damage directly to UPS.
PERSONAL DETAILS – we are responsible for the details you give us about yourself and they are not used outside our company. You can contact us at any time to find out what details we have about you.
THE GUDRUN SJÖDÉN CLUB – It´s completely free! Sign up through mail order by ticking the box on your order or ask our in-store staff who will be happy to help. Limited to one club membership per customer. Please note that bonus points can only be awarded on purchases made in the country in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. Present your club card at the counter. When shopping online/via postal order your bonus will be registered automatically via your customer number. You will collect bonus points during the calendar year and your reward will be sent out to you during January of the following year in the form of a bonus gift voucher. If you spend £400-799 a year, you will receive a bonus gift voucher worth £25. If you spend £800 or more you will receive a bonus gift voucher to the value of £55.