Purchasing information

Shopping with us is simple!

•    FREE DELIVERY– your order is delivered to your door without any added costs for delivery.
•    RETURN POLICY – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!

Payment – We only accept VISA, MasterCard and PayPal. We do not take checks.
New York State residents - NY sales tax is added for New York State residents on certain products. For further information »

Secure card payments over the internet with 3D-Secure
For card payments, we offer 3D-Secure, a security solution created by Visa and MasterCard that verifies the identity of the cardholder during card purchases. Identification occurs after you, as a consumer, have filled in your card details. It asks you to fill in a code that only you, the cardholder is familiar with.

Paying with PayPal
On the Payment page, select PayPal as your method of payment. You will be redirected to PayPal's web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will return to www.gudrunsjoden.com
PayPal is a safe and easy way to make a secure online payment. It allows online shoppers to enter and store credit card and billing information in one place.

Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.

Make things simple with pre-paid returns – To use prepaid return service via UPS – Attach the return label to your parcel and contact UPS Customer Service at www.ups.com to arrange pickup of your package at an agreed location. At this stage, you do not need to pay anything for your return. A return shipping charge of $7 will be deducted from your refund. Remember to retain your delivery note where you will find essential information, including your return parcel number.

Non-UPS returns – If you prefer to return your package by other than UPS it is important that you keep your proof of posting and please send your package to the address below:

Gudrun Sjödén store
50 Greene street
New York, NY 10013

NOTE: Packages may not be returned by COD.

For exchanges –We pay the return shipping for all exchanges – but only if you use the prepaid return slip from UPS. If you were sent the wrong merchandise or your merchandise is otherwise defective, we will pay the return shipping, of course. Please contact Customer Service
(mail customerservice@gudrunsjoden.com or call toll-free 1-877-574-1486) as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.