Shopping with us is simple!
- FREE DELIVERY– your order is delivered to your door without any added costs for delivery.
- RETURN POLICY – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!
Payment – We only accept VISA and MasterCard. We do not take cheques.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.
Make things simple with pre-paid returns – The simplest way of returning items to us is by using the enclosed pre-paid returns label. Attach it to the parcel you wish to return and book for it to be picked up by UPS. For information please contact UPS Customer Service www.ups.com. UPS will pick up your parcel at the agreed location. You do not need to pay at this stage for your return. The cost of return postage 15 USD, will instead be deducted during the refunding process. Remember to always retain your delivery note – where you will find all the essential information, including your return parcel number. If you don´t have a UPS pre-paid return label, please contact Gudrun Sjödén Customer Service on +46-8-505 280 30.
If you choose to return your parcel using a different method, then it is up to you to pay the return postage direct. This means you cannot use the pre-paid returns label if you return your parcel using a different method to UPS. You may not return your parcel using COD. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items.
The return address for those of you not using the pre-paid returns label:
Gudrun Sjödén Mail Order
Box 47 633
SE-117 94 Stockholm
SWEDEN
For exchanges we pay the postage – provided that you use the pre-paid returns label. Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
