All the info you need about prices, delivery, and returns is here…
Prices – Prices are shown in USD and include customs duties. Swedish VAT has been deducted. Prices are valid until the next collection comes out. The minimum order value for free delivery is 50 USD. Any order less than 50 USD will entail an additional service fee of 9 USD. Any special offers are always limited. Unfortunately we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors. Some banks may charge a transaction fee for international purchases.
New York State residents - NY sales tax is added for New York State residents on certain products. For further information >>
Delivery times – normally delivery takes about 2-4 days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed. Your parcel will be delivered direct to your door by UPS. It is important that you give us your telephone number so that UPS can contact you before delivering. UPS does not deliver to P.O. boxes.
Damage in transit – please report any visible damage directly to UPS.
Exchanges & returns – We accept all exchanges and returns for a full 30 days. However, please note that any items you send back must be returned in their original condition.
Make things simple with pre-paid returns – To use prepaid return service via UPS – Attach the return label to your parcel and contact UPS Customer Service at www.ups.com to arrange pickup of your package at an agreed location. At this stage, you do not need to pay anything for your return. A return shipping charge of $7 will be deducted from your refund. Remember to retain your delivery note where you will find essential information, including your return parcel number.
Non-UPS returns – If you prefer to return your package by other than UPS it is important that you keep your proof of posting and please send your package to the address below:
Gudrun Sjödén store
50 Greene street
New York, NY 10013
NOTE: Packages may not be returned by COD.
For exchanges – We pay the return shipping for all exchanges – but only if you use the prepaid return slip from UPS. If you were sent the wrong merchandise or your merchandise is otherwise defective, we will pay the return shipping, of course. Please contact Customer Service
(mail email@example.com or call toll-free 1-877-574-1486) as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund.
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.