Purchasing information

Free Shipping Over US$200 – orders over US$200 are shipped free of charge. A shipping fee of US$15 applies to orders under US$200. Other shipping fees may apply for home delivery. You can always see the current delivery options and fees at checkout before you complete your purchase.
Free Delivery – your order is delivered without any added costs for delivery*. 
Return Policy – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!
Payment – We only accept VISA and MasterCard. We do not take cheques.
 

PO Internationell USD
BOX 47633, 11794 STOCKHOLM
Email: order@gudrunsjoden.com
TEL: +46850528030
VAT: SE556193823301
 

Payment
Returns
Make returns simple
Returning Via UPS
Complaints
Prices
Delivery times
Packaging
Damage in transit
The Gudrun Sjödén Club
Colors
Recommended browser
Accessible website
 

Payment

We only accept VISA and MasterCard. We do not take cheques.
The value of a bonus voucher is applied proportionally across all items in your purchase order, based on item price.
 

Returns

We accept returns for a full 30 days. The right to return is exercised by returning the goods. In the case of returns, a deduction may be made depending on the condition of the goods. If you choose to cancel your purchase, you are responsible for the cost of the return freight. You can only return by UPS, if you need a new return label please contact customerservice.

To ensure our service is as fast and efficient as possible, we no longer offer product exchanges. If you require an alternative size or style, please return your item and place a new order.

Bonus vouchers used to purchase items are non-refundable upon the return of an order, in whole or in part. The value of a bonus voucher is applied proportionally across all items in your purchase order, based on item price.
 

Make returns simple

The way of returning items to us is by using the pre-paid return label. If you are returning items, the US$15 cost of return postage will be deducted during the refunding process except in the case of complaint.
 

Returning Via UPS

Attach the return label to your parcel and drop it off at your UPS access point or book for it to be collected by calling UPS Customer Services. UPS will pick up your parcel at a location agreed with you. Remember to always retain your delivery note, where you will find all the essential information, including your return parcel number.

Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund. Irrespective of the payment method, the refund will not cost you anything.
 

Complaints

You have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
 

Prices

Prices are shown in US$ and include customs duties. Swedish sales tax has been deducted. The minimum order value for free delivery is US$200. Any order less than US$200 will entail an additional service fee of US$15. Any special offers are always limited. Unfortunately, we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
 

Delivery times

Normally approx. 5-7 business days, provided that the item is in stock. If an item is sold out and back-ordered, it will automatically be sent to you as soon as it is back in stock. This can sometimes take a bit of time, because we try not to overproduce. We also prioritise transportation methods such as shipping by sea over air. Of course, if a delayed delivery is significant for you, you have the right to cancel your purchase. Enter your phone number to receive parcel notifications via text message.
 

Packaging

Our footwear are packed in organic cotton fabric bags that can be used over and over again. We pack our clothes in colourful plastic bags composed entirely of recycled and bio-based materials. Our ceramic mugs and other fragile items are packed securely in sturdy cardboard boxes to protect them and ensure their safe transport to you.
 

Damage in transit

Please report any visible damage directly to the carrier.
 

The Gudrun Sjödén Club

Brings you exclusive club offers, discounts and bonus points – completely free, of course! Click here to join. You can also apply for membership on our website, gudrunsjoden.com, or tick the club box on your order form (mail order), or ask our store staff to sign you up.

Find out more about our colourful club here.
 

Colors

It is not possible for Gudrun Sjödén Sverige AB to guarantee that the colors of the clothing are reproduced completely accurately. This depends on your computer and its settings.
 

Recommended browser

To get the best possible experience when visiting gudrunsjoden.com we recommend you use the latest version of Safari, Google Chrome, Microsoft Edge or Firefox.
 

Accessible website

You can navigate gudrunsjoden.com via screen readers and keyboard operation. We are committed to making our website accessible to you.

* The minimum order value for free delivery is 150 USD. Any order less than 150 USD will entail an additional service fee of 10 USD.