Terms and conditions of purchase
Shopping with us is simple!
FREE HOME DELIVERY – Parcels are delivered without any physical contact and are left securely and safely outside your door*.
FREE DELIVERY– your order is delivered by UPS without any added costs for delivery*.
RETURN POLICY – you have 30 days to make your mind up, so you can try your clothes on in peace & quiet at home!
PAYMENT – We accept payments by Master Card, China Union Pay (CUP), JCB, AliPay and WeChat Pay (only desktop computers).
*HK$45 service fee for orders under HK$500.
Gudrun Sjoden HK Limited
Suite B, 5/F, Hang Lung House
184-192 Queen's Road Central
CR No: 2807074
Sales of Goods Ordinance – Your purchase with us is in compliance with the Cap. 26 Sales of Goods Ordinance in Hong Kong.
Payment – We accept payments by Master Card, China Union Pay (CUP), JCB, AliPay and WeChat Pay (only desktop computers).
Exchanges & returns – We accept all exchanges and returns for a full 30 days. The right to return is exercised by returning the goods. In the case of returns, a deduction may be made depending on the condition of the goods. If you choose to cancel your purchase, you are responsible for the cost of the return freight. Remember that it is you, the customer, who is responsible for ensuring that your returns reach us. So remember to keep your proof of postage when you are returning items. You may not return your parcel using COD.
Naturally, we will pay the return postage charges in the event of a delivery error or other fault. Please contact our customer service department as soon as possible. Usually, it can take up to 2 weeks from receipt of your package for us to process your refund. Irrespective of the payment method, the refund will not cost you anything.
Gudrun Sjödén Design
Box 47 633
SE-117 94 Stockholm
Complaints – you have the right to make a complaint about a garment within 3 years, provided that it concerns a manufacturing error. It is therefore important that you make your complaint within reasonable time. We will refund the cost of return postage in the event of an approved complaint.
Prices – Prices are shown in HK$ and include customs duties. Swedish sales tax has been deducted. The minimum order value for free delivery is HK$500. Any order less than HK$500 will entail an additional service fee of HK$45. Any special offers are always limited. Unfortunately, we cannot change orders that have been placed before an offer begins. This applies even if your order is delivered during the time an offer is running. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing errors.
Delivery times – normally delivery takes about 4-7 working days – providing we have the items in stock. Parcels are sent from our warehouse in Sweden. Sometimes certain lines are even more popular than we anticipated and stocks run out. These items are then wait-listed and sent to you automatically as soon as they are back in stock. Of course you have the right to cancel your order if delivery is delayed.
Packaging – our footwear are packed in organic cotton fabric bags that can be used over and over again. We pack our clothes in colourful plastic bags composed entirely of recycled and bio-based materials. Our ceramic mugs and other fragile items are packed securely in sturdy cardboard boxes to protect them and ensure their safe transport to you.
Damage in transit – please report any visible damage directly to the carrier.
The Gudrun Sjödén Club – the customer club that gives you bonus points on all your purchases. As a member you can also enjoy special club offers and events. And you can join the club at any time. Please note that bonus points can only be awarded on purchases made in the country in which you are registered as a customer. Club prices and club offers apply regardless of the country/Gudrun store you are visiting. When you shop your bonus points will be registered automatically via your customer number. You will collect bonus points during the calendar year and your bonus check will be sent out to you in the first quarter of the following year. If you spend HK$5 000-9 999 HKD a year, you will receive a bonus gift voucher worth HK$300. If you spend HK$10 000 or more, you will become a Gold member and receive a bonus gift voucher to the value of HK$700.