Privacy and security terms

HOW WE HANDLE YOUR PERSONAL DATA

When you shop with us, you provide your personal data and accordingly you permit us to store and use it in order to fulfill our obligations to you, and in order to provide you with the best possible service and offerings.

We do not give out your data for marketing purposes to any parties outside of Gudrun Sjödén. We only give your data to our trusted partners and suppliers (in some cases outside of the EU) when this is necessary to fulfill our commitments.

We use your personal data in the following ways:


When shopping in our webshop  

In order for us to be able to manage your purchase, we save your name, address, email address, phone number, payment information, payment history and order information. We use your data to process your order and any returns, to send your delivery status, handle payments, and to provide you with the best possible service when you contact us.

We store your data as long as you are an active customer and as long as you have the right to submit a complaint, which is 36 months after your last purchase, unless authorities require the data to be saved for a longer period. We use it when we carry out our part of our joint purchase agreement.

Customer service

In order for us to provide you with the best service when you need answers to questions, technical support or advice via email, our chat function, phone or our social media platforms, we must handle your data. The data we process includes your name, address, phone number, potentially your birthday, payment information, payment history, potentially credit information, order information, customer number and any previous correspondence.

We keep your data from phone calls for 90 days, from conversations via email for 24 months, and other data about you is saved for 36 months after your last purchase. Processing this information is necessary in order to, in our common interest, be able to offer you the help and support of customer service.